REID K. LENNERTZ

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EDUCATION

FLORIDA GULF COAST UNIVERSITY, Fort Myers, Florida                                   

Master of Arts Degree in Educational Leadership                                                                                                     2016

 

Master of Business Administration Degree                                                                                                              2004

Concentration in Human Resource Management; 3.89 GPA                       

                       

WESTFIELD STATE UNIVERSITY, Westfield, Massachusetts                                                 

Bachelor of Science Degree in Physical Education                                                                                                    1989

Minor in Business Administration and Marketing             

 

TEACHING EXPERIENCE

FLORIDA GULF COAST UNIVERSITY, School of Entrepreneurship, Fort Myers, Florida

Instructor                                                                                                                   2019 – Present

Currently teaching Founder’s Dilemmas, Entrepreneurship & Creativity, and Introduction to Entrepreneurship

 

Teaching

• As the Course Coordinator for Entrepreneurship & Creativity, have made numerous revisions to course to ensure learning outcomes are achieved and intellectual rigor is enhanced

• Effectively utilize mid-course feedback surveys to identify ways to improve course delivery

• Introduced a new course to the major – ENT 4205 Founder’s Dilemmas – to help students anticipate and address the dilemmas that commonly arise when starting new ventures

 

Scholarship and Professional Development

• Presented “Reframing Entrepreneurship Education: An Overlooked Approach to Career Readiness,” USASBE 2020.

• Presented “Starting an Entrepreneurship Living Learning Community from Scratch on a Budget: Best Practices for a Successful First Year,” USASBE 2019.

• Attended the Price-Babson Symposium for Entrepreneurship Educators (2018)

 

Service

• Provide individual career planning and internship/job search assistance to students

• Runway Program mentor

• Co-Advisor to the CEO Club

• Volunteer judge and timer at various pitch competitions

• Host the annual FGCU Entrepreneurship + Innovation Expo

• Serve on the Promotion and Support Committee (chair), Faculty Affairs Team, Undergraduate Affairs Committee, and the Grants and Research Team

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OTHER TEACHING EXPERIENCE

Nominated for the FGCU Adjunct Teaching Excellence Award (2015)

Introduction to Business – Introduction to the many facets of the private enterprise system and the business that operate within it. Exploration of the business arena and the professions and functions needed within any business enterprise.

 

Interviewing – Teaches the principles of interviewing both from the interviewer and interviewee perspectives, including how to structure an interview and question development.

 

Effective Learning – This course is designed to prepare students for success in college through training in effective time management, study strategies, communication, teamwork skills.

 

Principles of Management – Teaching Assistant – Course is designed to provide a broad overview of the functions and applications of management in contemporary organizations.

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UNIVERSITY LEADERSHIP EXPERIENCE

FLORIDA GULF COAST UNIVERSITY, Career Development Services, Fort Myers, Florida                                                              

Director                                                                                                                                                                2000 – 2019

Personal Accomplishments

• Nominated as the Outstanding Employee of the Year (2011)

• Completion of NACE Career Services External Review Training (2011)

 

Institutional Achievements

• Between 2004 – 2012, FGCU ranked #1 every year in the Florida State University System (SUS) for percentage of graduates employed in Florida and/or continuing education

• For 2012-13 graduates, percentage of graduates employed/continuing education increased by 2% points and median average of full-times wages increased 7%

• Since its inception in 1997, FGCU has maintained the lowest annual total expenditure per student per credit hour ($291) among the eleven SUS institutions

• In 2015, FGCU placed fourth among all 11 state universities on performance based funding metrics

 

Administration and Supervision

• Effectively develop and lead a growing team of professional staff, graduate assistants, and student workers to meet departmental and University-wide goals.

• Manage all aspects of the staffing process including hiring, training, supervising and evaluating personnel.

• Oversee, maintain and implement the fiscal budget for the department. Through the implementation of revenue generating events and employer sponsorships, department has become less reliant on student and institutional funding for operational expenses.

• Establish and implement strategic goals and objectives in support of the department's mission and vision and consistent with University strategic goals.

• Experience in designing surveys, conducting data collections, and creating outcomes based assessments to measure performance of services.

• Developed all departmental policies and procedures to meet daily operational needs of the center.

• As a direct report to the Vice President of Student Affairs, serve on The Vice President’s Council, which provides feedback to the VP on divisional and institutional matters.

• Successfully utilized expertise in TQM and continuous improvement to achieve high levels of professionalism, customer service and efficiency within the department.

• Worked closely with FGCU facilities planning department and architects to design the current Career Services facility.

• Oversee design and production of all marketing materials

 

Collaboration and Outreach

• Successfully cultivated relationships throughout the University community to raise the visibility of the office, market our services, and collaborate on programming.

• Developed relationships with faculty from all five colleges to deliver discipline-specific training to their students

• Conducted extensive outreach to the employer community resulting in over 5,000 employers registered in our employer database.

• Serve as a primary point of contact for local media on topics related to the job market, graduate employment rates, and generational issues.

• Coordinated the career exploration component of over 50 Styles and Ways of Learning classes each year, educating freshman students on the career decision-making process.

• Serve as a professional resource to career center directors from Ave Maria University, Edison State College, and New College of Florida.

• Represent the University at community functions and serve on numerous speakers bureaus.

• Assisted with the planning and execution of the Southwest Florida Career Advancement Expo, a regional, collaborative event focused on bringing together employers with high-wage, high-skills opportunities and the regional workforce.

 

Program Management and Service Delivery

• Completed NACE Career Services External Review Training, providing a thorough understanding of best practices in all aspects of career center operations and policies. Continually conduct research on best practices in career services, and identify educational and employment trends to meet the changing needs of employers, students and alumni.

• Maintain a daily schedule of student advising appointments on career choice, selection of major, resume writing, cover letter, interview skills, internship and job strategies, graduate school and other career development areas.

• Conduct over 50 career coaching workshops and class presentations annually

• Designed and wrote all content for the department website. Added a variety of resources and capabilities to the department website, as well as enhanced navigability and functionality, resulting in increasing usage numbers.

• In partnership with department event planner, responsible for the planning and execution of all career events, as well as involvement in collaborative community events serving key educational, business, and community stakeholders.

 

OTHER LEADERSHIP EXPERIENCE

BARNES & NOBLE, INC., Naples, Florida                                                                                                          1997 – 2000

General Manager

Selected accomplishments

• Recognized as one of only 10% of the 480 Store Managers nationwide to consistently achieve or exceed annual company performance goals, including employee productivity, sales, and customer satisfaction. Achieved this at a store considered one of the most complex operations in the company due to the seasonal sales cycles, tight labor market, limited sales space, and $1 million Café sales.

• Effectively oversee an operating budget consisting of over $1 million in payroll, $3 million in total controllable expenses, and $10 million in annual sales.

• Implemented an orientation program for new employees, which resulted in increased performance and employee satisfaction, and reduced turnover by 15%.

• As the primary hiring authority for the store, screened, interviewed, and selected over 100 employees, as well as created an effective succession-planning program aimed at identifying and developing qualified candidates for promotion.  Within one year, successfully promoted six internal candidates to new positions.

 

THE RITZ-CARLTON, Naples, Florida                                                                                                               1990 – 1997

Director of Recreation/Fitness Center Manager

Selected accomplishments

• Successfully transformed the Recreation Department from a financial liability into the first profitable recreation center in The Ritz-Carlton chain, setting the benchmark for Ritz-Carlton recreation operations worldwide. 

• Received the Company’s Five Star Award for outstanding performance and achievement.

• Selected from a worldwide pool of the hotel’s top managers to be a member of the Opening Team for The Ritz-Carlton in Korea, St. Thomas, and Cancun.  Developed and delivered a comprehensive orientation program designed to educate and motivate the resident staff on the Ritz-Carlton service philosophy and standards.

• As a certified Total Quality Management Coach, was selected to assist the Hotel Executive Committee prepare for the Malcolm Baldridge National Quality Award Inspection (1992), resulting in the hotel company becoming the first hotel chain ever to receive the award.

 

 

PROFESSIONAL ASSOCIATIONS/AFFILIATIONS

National Assoc. of Colleges and Employers

Society of Human Resource Management

Florida Career Center Consortium (Treas.)

FGCU Graduate Business Association (VP)

Florida Career Professionals Association

Southwest Florida Career Coalition

Southern Assoc. of College and Employers

Human Resource Assoc. of Collier County

National Career Development Association

 

ANNUAL CONFERENCES ATTENDED

National Assoc. of Colleges and Employers

Florida Career Professionals Association

Southern Assoc. of College and Employers

National Career Development Association

Career Services Institute East

Florida Career Consortium Institute

 

PROFESSIONAL AND CORPORATE TRAINING

NACE Career Services External Reviews

NACE Career Coaching Intensive

Qualified MBTI Facilitator (CAPT)

Seven Habits of Highly Effective People

Dale Carnegie Public Speaking Training

Total Quality Management Coach

Managing Your Priorities

Proactive Listening

Principles for a Collaborative Workplace

Establishing Performance Expectations

$tart $mart Salary Negotiation Facilitator

Equal Employment Opportunity

Quality Selection and Hiring

Effective Training Methods

Train the Trainer

Business Etiquette

Conflict Resolution

Progressive Coaching and Evaluation

Writing Policies, Procedures, and Manuals

Americans with Disabilities Act

Vulnerable Persons Training

EEO/ADA Training

Managing Employee Performance

The Legal Side of Leading

Understanding the Dynamics of Change

Operating in the Sunshine: How to Comply with Records Requests

Student Engagement (with Dr. George Kuh)

UNIVERSITY LEADERSHIP

Elected Position

Staff Advisory Council (VP)

 

Appointed by FGCU President

University Planning and Budget Committee

NCAA Div. I Athletics Certification Comte.

Student Fee Committee (Chair)

SACS Accreditation Committee

Intercollegiate Athletics Council

Athletics Gender Equity Committee

 

Appointed By Vice President of Student Affairs

Marketing Collaboration Team

Conversation on General Education

Commencement Committee

Convocation Committee

Student Affairs Publication Committee

FGCU Climate Study: Solutions Facilitator

Conversation on Campus Community (Chair)

 

SEARCH COMMITTEES

Vice President of Student Affairs (Appointed by FGCU President)

Housing and Residence Life Director (Chair - Appointed by VP of Student Affairs)

Numerous positions in Student Affairs, Athletics, Administrative Services, and Academic Affairs

 

COMMUNITY WORKSHOPS AND PRESENTATIONS

Keynote Speaker – Learning for Life – Career Fair Luncheon – Career Planning in the 21st Century

Keynote Speaker – SHRM of Southwest Florida Luncheon Meeting – Generation Y

Keynote Speaker – Greater Fort Myers Chamber of Commerce Education Day– Generation Y

Keynote Speaker – Public Relations and Advertising Professionals of Collier County Meeting

Speaker – Regional Economic Outlook Conference 2005 – Recruiting Generation Y

Speaker – American Red Cross of Lee County – Fundraising Across Generations

Consulting – Lee County Clerk of Courts – Improving Performance through Personality Type

 

COMMUNITY INVOLVEMENT

Greater Fort Myers Chamber of Commerce Emerging Leaders of Lee County – Class of 2001, Emerging Leaders Education Day Chairperson (2002-2004), The Southwest Florida Career Advancement Expo Committee, Lee County Job Fair Committee, American Cancer Society Relay for Life, Junior Achievement, Bonita Spring Charter School – Career Exploration Day, Edison Youth Theatre Awards Scholarship Committee, and Head Volleyball Coach (Naples High School)